JWD TECH offers flat-rate daily fees to three distinct types of clients.
There are separate rates for each - Home user, home office user and small
business. Normal business hours are 10am-6pm Central time, Monday - Friday.
Additional travel fees may apply for areas west of Navare, North
of I-10, and areas east of HWY 331. In the event that warranty service JWD
TECH can not provide is required, or if on-site call lasts less than 30min,
a reduced fee may be applied. Failure to notify JWD TECH of any cancelation
at least 2 hours prior to an appointment will result in a minimum fee of
$100 for home users, $200 for home office and small business clients.
Installation of Hardware and Software
When installation is required, the client must be able to
supply the required media, be it the operating system, required
drivers, software license(s), CD-ROM(s), DVD-ROM(s), or Product / License
Key(s), serial number(s), usernames, and passwords, and/or restore
media.
Internet troubleshooting
If the client has problems with internet connectivity, and requires assistance, they must be able to provide any needed user names or passwords. If these are not available, have been mis-placed, or forgotten, the client must be available to give required identity information to the internet service provider to obtain the username and password information.
Software Troubleshooting
Due to the many possible causes of software and system crashes
caused by software, drivers, viruses, adware, spyware, etc, we can
offer no guarantee that problems won’t
re-occur after the initial fix (on-site or remote) of any problem. Revisiting
websites that propagate spyware, adware, and other types of malware
after
an initial diagnosis is not recommended. (Beware of web sites claiming
to be giving things away for free)
Hardware Troubleshooting
Many hardware problems can be related to components that
may have intermittent issues that can not be detected until certain
conditions are met. For example, some diagnostic tools will not
see failing or leaking capacitors on a logic board. Defective RAM might
not be found until other diagnoses are performed and a memory-intensive
looping test is run overnight. The initial on-site testing may not
discover the underlying cause of hardware related freezes and crashing.
Limitations on Liability
JWD TECH is not responsible for the integrity of data on storage media. As always, JWD TECH strongly recommends that clients back up their data regularly and especially before submitting systems to JWD TECH (or anyone) for diagnosis or repair.
JWD TECH will not be held responsible for incidental
damages done to hardware from any and all upgrades or diagnostic
procedures. Warranty, product repair, and product replacement are
the responsibility of the manufacturer and dealer.
Payment
Payment is expected at the time of service by cash, check, or credit card
unless other arrangements have been made in advance.
We may grant EOM (End-of-month) or 30-day terms to qualified clients
at our discretion. Payment must received within 30 days of the
date of service.
Failure to notify JWD TECH of any cancelation at least 2 hours prior to an appointment will result in a minimum fee of $100 for home users, $200 for home office and small business clients.
Accounts unpaid after 30 days are assessed a $100 administrative
fee.
Accounts unpaid after 60 days are assessed a $100 administrative
fee each month until the account is paid IN FULL.
No further service is rendered until the account is paid in full. Future service is on a C.O.A. (Cash on Arrival) basis only.
Accounts unpaid after 90 days are placed for collection.
We reserve the right to refuse service.
